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Enrich.
Enrich.
Automate.
Automate.
Scale.
Scale.
Transform your data into an asset that drives growth.
Extracts hidden insights in real-time with automated tagging and categorization, streamlining workflows.
Digestible Voice of the Customer Insights
Instantly spot trending issues, recurring bugs, sentiment patterns, and emerging feature requests.
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Forget clunky chatbots and rigid scripts.
Give your customers natural conversations with instant, accurate answers.
Proactive Gen-AI Chatbot
Quack spots customer challenges before they escalate and proactively offers real-time solutions.
Gaps in your knowledge base? Not anymore
Your product is constantly evolving. With Quack, your support operation will never fall behind. Our AI identifies gaps instantly, updates documentation automatically, and surfaces insights intelligently.
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Quack’s AI Brain unifies support history, product docs, and team knowledge into one intelligent knowledge base.
Close the knowledge gap
Every ticket makes you smarter
Customer asked a question with no answer in your existing knowledge base? Quack will learn from your agent's answer, and suggest new articles.
Quackbot for Slack: Your smartest team member
Your entire support team’s knowledge, always a Slack message away. Quack learns from every support interaction to deliver instant, accurate answers to anyone in your organization - right in Slack.
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Deliver 5-star support at scale
Quality shouldn't suffer as your team grows. Quack helps leaders ensure consistent, outstanding service.
Analyze 100% of your tickets
Not just samples. Every single support interaction is analyzed for insights and improvement.
Empower every agent's growth
Quack adapts its assistance to each agent's strengths and areas for development, ensuring consistent quality across all support interactions
Track what drives your success
Whether you're focused on response times, customer satisfaction, or enterprise accounts, Quack aligns with your priorities to deliver actionable insights.
Control every aspect of your support operations
See how every response aligns with your quality standards, identify areas for improvement, and ensure that each support role is equipped to deliver exceptional customer experiences.
Seize data driven opportunities
Turn every customer interaction into actionable intelligence. Our pattern-based insights guide decisions, spotlight opportunities, and drive measurable impact.
“For decision makers, Quack is simply a game changer. Quack’s insights have become an inseparable part of my daily routine as manager.”
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Provide your support team with the support they need
Get instant visibility into agent performance, skill gaps, and growth areas - alongside the tools to maximize each agent's potential.
"I've been leading a team for years, but never been so effective. With Quack I’ve been implementing AI easily while boosting my team’s performance"
See the complete picture
Quack analyzes tickets against key metrics, delivering 100% coverage with real-time insights - unlocking unprecedented QA potential
"Doing QA like we used to before Quack suddenly feels medieval. No more guesswork and sampling. We now know exactly where we stand in real time."
Inspect & Direct. Let Quack do the rest
Quack spots knowledge gaps and creates targeted content from successful responses, keeping your knowledge base current.
“Thanks to Quack our knowledge is constantly up to date with friction of the effort”
